2019 Fast Casual State of the Industry


The report is now in its 11 edition. The Fast Casual State of the Industry Report brings you insights and actionable intelligence from our survey of fast casual restaurant operators. See a full description of what you can expect to see in the report below.

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Although restaurant operators always face a myriad of issues when it comes to running a successful fast casual business, third-party delivery and labor issues seemed to take top focus this year, according to the 2019 Fast Casual State of the Industry.

The industry report features over 200 fast casual operators’ survey answers, regarding their brand, workforce, strategy, sales & marketing, growth & development, food & beverage trends. The report delves deeper into specific topics:

  • Delivery & catering
  • Employee wage/support/training
  • Minimum wage strategies
  • Customer service
  • Technology implementation
  • POS & customer loyalty programs
  • Marketing budgeting & strategy
  • Store expansion & design
  • International expansion
  • Food & beverage trends

…and many more, with more than 100 charts and graphs. Email John Vinson at johnv@nmgstg.wpengine.com to see a sample of the charts.

Also included are commentaries from industry leaders and experts:

3 trends that may change how you operate your business
By Desi Saran, Founder, Sweetberry Bowls

Social Media 2020
By Stacey Kane, Head of Marketing and Customer Magnetism, LEON-US

Keto or Carbo-load? Quick Tips to Navigate New Food Trends and Your Menu Mix
By Don Zimmerman, Vice President of Hospitality Product Management, NCR

Seeing Ghosts: Virtual Kitchens and the Digital Evolution
By Dan Rasmussen, Senior Vice President of Enterprise, Hughes Network Systems

The Value of Crafting a Meatier Menu by Introducing Limited-Time Offers
By Justin McCoy, Vice President of Marketing, Cousins Subs

Stay informed about your industry – and what your competition is up to. Purchase your copy today!


Refund Policy

Due to the digital format of our reports, we will provide a 50 percent refund should you not be satisfied with the product. Guarantee valid for 15 days after purchase.

To view a sample of the report email Kim Wright at kimw@nmgstg.wpengine.com