The year 2018 was a banner year for the interactive kiosk industry, driven by consumer acceptance of self-service technology and the efficiencies this technology brings to commerce. In the 2nd edition of the Kiosk Marketplace Census Report, readers were asked to provide information about their number of installations, plans for future deployments, revenue, business mix, investment in research and development, operating costs, kiosk content strategy, return on investment, sales methodology, outlook on technology, level of optimism and perceived challenges.
Why we created this report
Kiosk Marketplace organized the census in response to requests from readers seeking reliable data on the size and growth of the self-serve kiosk industry. The Kiosk Marketplace Census holds the distinction of offering statistical information provided by both users and suppliers of self-serve kiosks. Where other kiosk market studies are based mostly on supplier provided information, the majority of the information in the Kiosk Marketplace Census is user provided.
What you will learn
- Results of our exclusive survey answered by over 150 retailers, hardware manufacturers, software manufacturers, value added resellers and component manufacturers.
- The five significant growth factors impacting the kiosk industry
- Exclusive insights from top industry experts as listed below
Table of Contents
Page 3 | Executive Summary
Page 7 | Survey results
Page 7 | Retailers, locations and consumer brands that have kiosks
Page 16 | Kiosk hardware manufacturers
Page 23 | Kiosk software manufacturers
Page 27 | Kiosk value added resellers
Page 31 | Kiosk component manufacturers
Page 37 | Industry Insights
Page 37 | The new era for digital kiosks | by Marcos Fugulin, business development director of Apek International
Page 39 | As ‘smart’ cities continue to develop, digital kiosks play a key role| by Melissa Tally, marketing coordinator for Meridian
Page 42 | Why self-service kiosks will benefit greatly from AI | by Steve Latham, founder and CEO of Banyan Hills Technologies
Page 44 | Kiosks can bridge the gap between online and offline for e-commerce fulfillment | by Dawn Dickson, founder and CEO of Popcom
Page 46 | Facial technologies: what they do and the considerations they pose | by Laura Boniello Miller, director of business development for KioWare Kiosk Software at Analytical Design Solutions Inc.
Page 49 | Kiosks can offer a frictionless customer experience | by Kent Savage, founder and CEO of Apex Supply Chain Technologies
Page 52 | Best-of-breed self-order kiosk application software: the benefits matter | by Juan Perez, CEO of ADUSA Inc.
Page 55 | How to ensure optimal self-service user experiences for individuals with disabilities | by Ben Wheeler, The KioskGuy, a long time kiosk industry executive who assists companies with kiosk solutions
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